About & Contact  

 

   
  Robin's Dockside Shop is a affiliated with Dockside Nautical Supply located in the Baltimore, Maryland area close to the Chesapeake Bay and the boating, shipping and maritime community.

Our Mailing Address is:
Robin's Dockside Shop
2043 E. Joppa Road, #404
Baltimore, Maryland 21234
Main Phone: (410) 609-4044
Email Contacts

Robin
 

Stephen
    

        Martin
  

Holiday Hours of operation: 7 Days a week - 10:00 AM - to - 9:00 PM - E.S.T.

  Robin's Dockside Shop is an on-line store ONLY, however we do deliver to local customers on occasion to save shipping costs and time.

Our line of nautical brass items are the finest we can procure.   Most of our nautical brass items are hand machined and made in India or Taiwan by skilled craftsmen.   The linens and throw pillows are hand made by a couple of local seamstress in the United States.  The quilts are hand quilted and come from China.  (But we would really like to see these things made in the USA and sold in the USA)
 

 
Robin's Dockside Shop has been in business as an on-line store for 14 years serving the nautical community world-wide.  We also get out of doors several times a year during the warmer months on the East Coast. We do several pirate festivals from New York to Hampton, Virginia. If you happen to be in these areas we would enjoy seeing you in person at our tent. This past June of 2012 we were pleased to be a part of the celebrated War of 1812 Star Spangled 200 Sailabration at the Baltimore Inner Harbor. The photo at the left is our tent display during that six day event.

Events like this allow us to display and sell our fine line of nautical items and allow people to visit us in person and examine our nautical items.

We have carefully scrutinized and selected only the best of these items from our suppliers to make available to our customers.   Most of the items on this web site are things that we own ourselves in our homes and have had aboard our boat.
 

All of our brass and copper items are of solid brass and copper.   There are no cheap tinplate junk in our inventory that tarnish easily and cannot be re-polished.   We use a polishing compound by the name of "Mother's Metal Polish" TM that polishes the brass and copper to a high luster and leaves a coating that prevents tarnish for several months. 

 

We take great pride in each piece that we have on our shelves and we do our utmost to provide our customers with the highest level of service that we can.  We treat each customer as we would like to be treated ourselves.

For those who would just rather call and order over the phone to a live person, our main number is (410) 609-4044.  We are always glad to hear from you at any time during normal business hours, and thanks for visiting our shop on-line.

We urge you to join our Mailing List to receive the quarterly Newsletter that is generated and sent via e-mail to everyone on that list.  By doing so you will have some fun reading as well as being notified of our new items and sale items.


Robin and our tent at the Blackbeard Pirate Festival - June 2011 - Time flies when you are having rum.


- Terms and Conditions -

  Shipping:
 

All of our items are shipped in double boxes.  The item is packaged in either a white or craft box that is suitable for wrapping for gift giving.  That box then is packed in a shipping box and packaged carefully against breakage.   Should an item arrive broken, please contact Robin's Dockside Shop at once.  We ship most packages UPS Ground or USPS Priority Mail and the contents are insured for the value of each item. PLEASE allow at least 7 - 10 business days for delivery of all items.  However, if we have your item in stock it will ship the next day after your order is placed.

 

When we ship an item an e-mail is generated informing the customer of the date of shipment, the date of expected delivery and the tracking number.   Therefore, you always know where your shipment is and when it is due to arrive at your door.  Again, PLEASE allow at least 7 - 10 business days for delivery but it may be faster than this if possible.

NOTE: International orders are EXPENSIVE TO SHIP - Click here for details.


  Free Shipping:   We offer Free Shipping on all orders over $150.00 within the United States ONLY with the exception of the original works of art by Harve de Grace artist Liz Arango-Howshall.  Overseas customers can expect a call or E-Mail from us regarding extra shipping charges.  If the Shopping Cart charges you shipping when you should not have been charged, or some other error occurs, you will be refunded that shipping charge back to your credit/bank card.  If you have any questions regarding this process, please call or send us an e-mail. 

  Returns:


Defective or unwanted items may be returned to Robin's Dockside Shop within 10 days of receiving the item.(s). There will ne no exceptions.

Robin's Dockside Ship warrants each item to perform as expected and to have the appearance and luster that it appears to have on our site or in our store.   If you are not happy with the item, please contact us for an RMA number or just verbal consent for return. However, there is a 20% Restocking Fee on ALL returned items, unless damaged.  Shipping costs are NOT refunded.
 

Damaged items: Occasionally items are damaged in shipment.  If you receive a damaged item it is the responsibility of the customer to call the US Postal Service and report the damage and start a claim for reimbursement.  You should also inform Robin's Dockside Shop of the problem as we can facilitate the claim.

 

DO NOT simply return an item to Robin's Dockside Shop. The US Postal Service or UPS will need to pick up the damaged items from the customer and NOT Robin's Dockside Shop.

 

Special Orders: Items that are special ordered or items that have been altered per customer request cannot be returned unless damaged. This includes items that have been lacquer coated and oil lamps that are converted to electric light.  These processes alter the item with a non-removable hard coating or have been drilled to install electric light kits.  Items that have been special ordered cannot be returned unless some verbal agreement has been reached prior to placing the order.
 

Robin's Dockside Shop is primarily concerned with customer satisfaction.  If you are not satisfied with your purchase, you may return it to us for a refund, minus a 20% restocking Fee plus the shipping cost (if any)  Due to the shipping times and distances, some allowances have been made concerning returns.  Therefore, you have 10 days from the date you received the item to return it to us for a full refund.   Refunds are credited back to your credit / bank card or sent to you in the form of a cashier's check 20 days after the returned item has been received and inspected.  Please allow 10 days from the date of the return for that check to be mailed out to you.

 

Please Note: All customer Charge backs will be heavily disputed with credit card company or bank.

.


  Engraving:

Robin's Dockside Shop now has engraving available on request.

Our engraving orders are done by a small local shop that has been in business many years and specializes in etching and engraving.  They can generally engrave on any item that has a flat surface.   Note; we now have a new engraving company that CAN engrave on bells or almost any round or irregular shaped item.  However, items have to be shipped to them for the work to be accomplished.  Call for details.

Plaques or name plates are available in 3 colors.  The standard BRASS with BLACK Lettering.  SILVER TONE aluminum with BLACK Lettering and BLACK BRASS with BRASS Lettering.
Prices
: ONE rate engraving charge. $15.00 per item regardless of size or number of words, etc. plus $5.00 for the brass plaque if needed.  Please send us an E-Mail with the text that you wish on the plaque and then call us or leave a phone number where you can be reached to discuss your needs. 

Engraving example


 

Disclaimer:

 

Robin's Dockside Shop does not make nor manufacture any of the items that we sell in our store.  Therefore, we are to be held harmless of any liability due to any damage or injury caused by any of the items that we sell.  Also, un-coated brass items should NEVER be used to drink out of or to place food in.  Brass table items are for DECORATION ONLY and NOT as food or beverage utensils unless coated with a stable lacquer or poly coating.

 

Privacy Statement:


Please note. We sincerely respect your privacy. All customer information is kept in-house and will NOT be sold or given to any other company or organization.  We use customer information solely for reference and for our own mailings and e-mail. You also may un-subscribe from the mailing list at anytime by simply writing us a note and requesting that your name be removed from our Newsletter List. We respect your right to privacy as much as we do our own.

When you visit our website there are NO "cookie" generating or tracking programs employed on our site. There is a utility on our server that logs data from your browser and IP address and the date and time but that is all. However, we do NOT share this information with anyone either commercially or personally.

 

Security Policy:

 

Please note: When a customer makes a payment either directly on our website or calls in to place an order over the phone, that information is also very safe. We do not collect and save a customer's credit card information. Once a transaction has been made the credit card info is lost to us and is only used by our credit card and banking system. We do not keep such data in our files or on our computers or in our office.

Our Secure Socket Layer (SSL) software is provided to us by a company named Anuthorize.net. This is an industry standard and amongst the best software available today for credit card transactions.  It encrypts all of a customer's information and uses it only between financial institutions. We are NOT privy to the data that Authorize.net collects and we DON"T WANT IT.
 

Thank you for visiting our on-line shop and we look forward to hearing from you in the future.

Sincerely,

Robin's Dockside Shop

 

Copyright - 2015 - Robin's Dockside Shop.com, Baltimore, Maryland

All rights reserved.

 

Web Site Design by: Brightside Internet Communications

 
  Home
  Ship's Lamps
  Ship's Bells
  Ship's Wheels
  Compasses
  Telescopes
  Sextants
  Instruments
  Diver's Helmets
  Nautical Decor
  Nautical Linens
  Nautical Signs
  Knot Boards
  Model Ships
  Galley & Bar
  Candle Holders
  Lighthouses
  Portholes
  Nautical Apparel
  Nautical Art
  Nautical Talk
  Pirate Stuff
  Military Orders
  Friends & Affiliates

  Engraving

 

  International

  Orders - Click here

 

Free Shipping

About & Contact

 



 

Friends & Affiliates

National Maritime

Historical Society

 

 

Erdle Auto & Marine

 

Classic Boat Rides

Online Payments

 


We support the Fells Point Preservation Society - Baltimore

 
 

 

Robin & our boat '05

 

We are members of "Ships Company"
War of 1812 naval re-enactors and historians.

 

June 2012 we were part of the War of 1812 Bicentennial