Defective or unwanted items may be returned to Robin's
Dockside Shop within 10 days of receiving the
item.(s). There will ne no exceptions.
Dockside Ship warrants each item to perform as expected and to have
the appearance and luster that it appears to have on our site or in
our store. If you are not happy with the item, please
contact us for an RMA number or just verbal consent for return. However,
there is a 20% Restocking Fee on ALL returned items,
unless damaged. Shipping costs are NOT refunded.
Occasionally items are damaged in shipment. If you
receive a damaged item it is the responsibility of the
customer to call the US Postal Service and report the damage
and start a claim for reimbursement. You should also
inform Robin's Dockside Shop of the problem as we can
facilitate the claim.
DO NOT simply
return an item to Robin's Dockside Shop. The US
Postal Service or UPS will need to pick up the damaged items
from the customer and NOT Robin's Dockside Shop.
Items that are special ordered or items that have been
altered per customer request cannot be returned unless
damaged. This includes items that have been lacquer coated
and oil lamps that are converted to electric light.
These processes alter the item with a non-removable hard
coating or have been drilled to install electric light kits.
Items that have been special ordered cannot be returned
unless some verbal agreement has been reached prior to
placing the order.
Dockside Shop is primarily concerned with customer satisfaction.
If you are not satisfied with your purchase, you may return it to us
for a refund, minus a 20% restocking Fee plus the shipping cost (if any) Due to the
shipping times and distances, some allowances have been made
concerning returns. Therefore, you have 10 days from the date
you received the item to return it to us for a full
refund. Refunds are credited back to your credit /
bank card or sent to you in the form of a
cashier's check 20 days after the returned item has been
received and inspected. Please allow 10 days from the date of the
return for that check to be mailed out to you.
Please Note: All
customer Charge backs will be heavily disputed with credit
card company or bank.